Dear Customer,

In case of lost / Stolen ATM Debit Card, you may block the same on your own by sending sms “HOTC” from your registered mobile number to bank number 9223191010, for more information please contact your nearest branch

Procedure

Type following SMS through your registered mobile number

HOTC

and Send to 9223191010

Immediately, you will receive reply as

“Dear Customer, Your Card number XXXXXXXXXXXXXXXX has been Hotmarked!!!!”

Dear Customer,

We would like to invite your attention to the Reserve Bank of India guidelines on “Know Your Customers” (KYC) norms and obligations under PMLA 2002, which makes it mandatory for banks to periodically update records of the customer with latest information relating to their identity proof and address proof, e-mail ids, telephone numbers etc. Hence, we request the account holders to submit required documents along with KYC updation form at your Branch.

The list of KYC Documents and KYC Form is made available at the Branch or click here to download. For more details contact the Branch Manager of the concerned Branch. We appreciate your co-operation in complying with Regulatory requirements.

In case the requisite documents are not furnished the bank will be reluctantly compelled, in compliance with Reserve Bank of India guidelines, to freeze/close operations of KYC non-compliant account without any further notification, at the risk and responsibility and cost of the customer.”

Toll Free Number: – 1800 274 1978

Email ID: – tbsb.helpdesk@finacus.co.in

Technical Support: – 022-66894443 / 67 / 69

If any query not resolves after communication on above, then visit to your Home Branch.

Other Banks having facility of Mobile Banking.

Alert to All Debit Card Holders!!!

Please do not disclose your Debit ATM Card Number, PIN / Password, 3 digit CVV number (which printed on backside of your Debit card), OTP (One Time Password) or any other details to anyone.

Please note carefully that, Bank or its officials do not call to anyone to seek these information.

We request, do not provide this information to any one claiming to be a bank representative.

• Compensation Policy

• Customer Protection Policy